Managing your CloudPe account involves various aspects, including updating your contact and company details on invoices, addressing payment issues, recognizing charges, and prepaying for support plans. This guide provides information on how to handle these inquiries.
Portal clarification: Use the CloudPe Client Area at https://access.cloudpe.com/ to manage account-related details and raise support tickets. Use the CloudPe Dashboard to review Billing History, compare usage, and export billing details using Download CSV.
1. Updating Contact and Company Details on Invoice
If you need to update your contact information or company details used for invoicing, please log in to the CloudPe Client Area at https://access.cloudpe.com/ and update your account details.
Customers can add their GSTIN during account registration on the CloudPe portal.
If you need to update your GSTIN after registration, please contact CloudPe Support via chat or raise a support ticket from your registered email address, and our team will update the details from our end.
If you are unable to access the CloudPe Client Area at https://access.cloudpe.com/, use the Forgot your password? option on the login page. If you still cannot access your account, please contact CloudPe Support via chat or raise a support ticket from your registered email address for account access assistance.
2. Unable to Pay Your Invoice
If you are unable to pay your invoice, first verify that you are using the correct payment method and that sufficient funds are available.
For Indian customers: Payments can be made via UPI or Net Banking through Razorpay, or via bank transfer using Smart Collect.
For overseas customers: Payments can be made using Credit/Debit Cards via Stripe or PayPal.
If the payment still fails, please contact CloudPe Support via chat or raise a support ticket for assistance.
3. Unrecognized Charge on Your Invoice
If you notice a charge on your invoice that you do not recognize, review the billing details from the CloudPe Dashboard under Billing History and compare the billed resources with the official CloudPe Pricing page.
You can also use the Download CSV option in Billing History to export billing details for the selected period.
If the charge still appears incorrect after review, please contact CloudPe Support via chat or raise a support ticket with complete details and relevant screenshots.
Customers should also coordinate with their Account Manager for further review and resolution.
4. Contact Support for Billing or Invoice Issues
If your billing or invoice concern remains unresolved after reviewing Billing History and the CloudPe Pricing Page, please contact CloudPe Support via chat or raise a support ticket with complete details and relevant screenshots.
Customers should also coordinate with their Account Manager for faster review and resolution.
Response time may vary depending on the issue details and verification required.
5. Additional Resources
- CloudPe Pricing Overview: For detailed information on CloudPe’s pricing plans, please visit our Pricing Page.
- Understanding Windows OS Image Pricing: Learn how Windows OS images are billed per core per month in CloudPe
📌 FAQ — Billing, Invoicing & GST for CloudPe
1. When will I get charged?
CloudPe follows a monthly billing cycle, and invoices are generated based on your actual usage of CloudPe resources such as compute, storage, and backup. Charges accrue throughout the month and can be reviewed in the CloudPe Dashboard under Billing History once the billing cycle is complete.
⚠️ Your first invoice is typically generated on a prorated basis, calculated from the upgrade date until the end of the current month. From the following month onward, billing follows the regular monthly cycle.
2. What will be my billing cycle?
CloudPe follows a monthly billing cycle. This means usage is tracked daily but invoiced once per month. You can log into your CloudPe dashboard → Billing History to see the charges for each billing period.
3. I have already provided my GST number — will the invoice be GST compatible?
Customers can add their GSTIN during account registration on the CloudPe portal. If you need to update your GSTIN after registration, please contact CloudPe Support via chat or raise a support ticket from your registered email address, and our team will update the details from our end.
If a valid GSTIN is available in your account details, your invoices should reflect GST details accordingly. Please verify fields such as GSTIN, taxable value, and tax amount when reviewing your billing records.
4. How do I view and download my invoices?
You can view, filter, and download your billing history and invoices through the CloudPe dashboard:
- Log in to your CloudPe dashboard
- Navigate to Billing History
- Select the billing period you want
- Download the billing CSV.